All orders are processed within 24 hours (Mon-Fri) and shipped out using a fully tracked courier service.

Delivery Times:

3-5 business days - UK, US, EU and Singapore

5-8 business days - All other countries 

Once an order is on its way, you will be sent a shipping confirmation email containing your tracking number so you can keep an eye on progress.

You can also check the status of your order using our order tracking page here.

Tracking information can take a few days to appear.

If you don't see any tracking updates (or see 'tracking does not exist') please be patient - it can take a few days for the system to update with the courier's information

If after 10 business days of your order date you still cannot see any updates please contact us at hello@dunfell.com and we'll help you out

All orders are processed as quickly as possible once received.

If you wish to make changes to your order you must inform us via email at hello@dunfell.com

Your change request must include the following information:

Subject Line: Order Change Request

Your order number

The name and email address used to place the order

If your order has already left our warehouse, we can not make changes to your order

Free standard delivery on all orders — fully tracked from dispatch to your door.

All orders are processed within 24 hours (Mon-Fri) and shipped out using a fully tracked courier service.

Delivery Times:

3-5 business days - UK, US, EU and Singapore

5-8 business days - All other countries 

Worldwide

No. All taxes and any customs charges are covered by us, so there's nothing extra to pay on delivery.

If you place a large order, it may be sent out in multiple shipments to get the products to you as quickly as possible

We accept payment by Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal & Klarna

All payments are processed securely through Shopify Payments, which is certified to PCI Service Provider Level 1 — the most stringent level of certification. Every transaction is encrypted and screened for fraud

If you need to return your item for a refund or exchange you must notify us via email at hello@dunfell.com within 30 days of receiving your package (according to the tracking information).

After 30 days we can no longer offer you a refund or exchange.

To be eligible for a return or exchange your item must be in the same condition that it was in when you received it. It must also be in the original packaging.

Once your return is approved, we'll email you a local returns address. Return postage for change-of-mind returns is the customer's responsibility and original shipping is non-refundable; for faulty or incorrect items we cover the cost.

The following information is required to process your request:

Your order number

The name and email address used to place the order

Reasons for return/exchange (and a link to the product on our store that you'd like to exchange your product for if appropriate)

Please send the above information to us via email at hello@dunfell.com

In the rare event your product becomes faulty or you receive an item with defects, you can request a replacement by notifying us via email at hello@dunfell.com 

All Dunfell products are covered by our 2 year warranty

Faults caused by the following reasons are not covered:

Improper usage, storage, or handling of the item

Using the item in a way that it was not designed for

Damage caused by impact, shock, sand/dust/dirt, dampness, leaking batteries, fire, theft, attempted theft, vandalism, corrosion, frost, flooding, earthquakes, lightning, or other adverse weather conditions

Any accidental or malicious damage

The following information is required to process your replacement request:

Your order number

The name and email address used to place the order

Photo or video evidence clearly showing the fault

If the case is deemed valid we will cover all costs to deliver a replacement as quickly as possible